‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline may not seem like an natural focus for digital platform algorithms.
Yet the brand’s emergence as a TikTok talking point has placed it at the forefront of an marketing transformation, where major corporations are allocating substantial funds to content creators and putting fewer resources into marketing items in conventional outlets.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers applying to their skin with a residue from oil extraction. Today, a spree of content from users have recorded its extensive utilization in “everyday tips”.
Promoted as a solution for polishing footwear or making fragrance last longer, along with a cure for squeaky doors. Users have even applied it to stop the scourge of chip seasoning clinging to fingers.
Harnessing the Hype
Detecting the product’s new life online, strategists within the corporation enhanced the tricks by having their research teams evaluate the claims and letting the content creators in on the results.
Assertions that it diminished the burn from hot food on the lips were confirmed. So too were ideas it could lengthen scent duration and revive leather bags. Proposals that it might whiten teeth or make eyelashes longer were refuted.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to dramatically increase investment in content creators.
This monitoring of online platforms to shape commercial tactics has been termed “social listening”. The company's chief executive, newly named, has stated the intention is to spend half of its colossal advertising budget on platform-based material.
Adapting to New Consumer Habits
Selina Sykes, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without killing the party” was paramount.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products.
“We are witnessing a departure from a broadcast model, where we would just broadcast out … Currently, it's countless discussions, diverse communities. Changes in digital feeds means that these groups seem specialized, but they’re not.
“Ensuring your product is discussed by other people, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. We’re really scaling this advocacy model.”
A Fundamental Consumption Turn
This plan mirrors dramatic transformations happening in audience habits, with the youth demographic allocating more attention to social media platforms than legacy broadcast and print media.
The shift is reflected in declines in TV and print advertising. Within the United Kingdom, advertising income for primary networks have fallen by more than £600m in actual value since the end of the last decade.
The Creator Economy Boom
It also reflects a blurring of media roles as brands effectively act as media producers, collaborating with hundreds of content creators to boost their products.
Leon Harlow said: “Naturally, an exodus of attention away from some legacy media and they are dedicating far more hours to Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Many companies report to us people trust recommendations from the creators they engage with over traditional advertisements. It's an ongoing shift.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to see what works.
This strategy is expanding. Advertising spending on digital creator partnerships is growing fourfold quicker than total media spending. Stateside, it has increased by over 100% since 2021 and is expected to hit multi-billion dollar sums in 2025.
The Enduring Power of Broadcast
Even with this transformation, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to shape the national conversation.
The executive noted: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ The focus is on who seizes focus … I think there’s 100% a place for them.”